Refund Policy

1. How the model works

We bill clients only for qualified appointments that show up. The unit of billing is a person who has been screened by our AI qualification layer against the client’s ICP, who has booked a confirmed slot on the client’s calendar, and who has attended the scheduled appointment.

We carry the ad spend on the client’s behalf. We carry the cost of campaigns, creative, qualification infrastructure, and nurture sequences. The client does not pay setup fees, retainers, or up-front ad-spend deposits.

Because billing is tied to outcomes already delivered, traditional refund scenarios - where a client paid up-front for work to be delivered later - do not apply.

2. When a refund applies

Refunds are available, in full, in the following situations:

• Duplicate billing: if the same booked appointment is billed twice in error, the duplicate charge is refunded in full within 5 business days of confirmation.
• Billed but disqualified:if we bill for an appointment that, on review, did not meet the qualification criteria specified in the client’s statement of work, the charge is refunded in full.
• Billed no-show: if we bill for an appointment that the prospect did not actually attend, and the client notifies us within 10 business days with confirmation of the no-show, the charge is refunded in full.
• Verified fraud: if a billed appointment is determined to be fraudulent (bot submission, fabricated identity, or duplicate prospect), the charge is refunded in full.

3. When a refund does not apply

Refunds are not available for:

• Appointments that meet the qualification criteria, were booked, and were attended - including appointments where the client’s sales conversation did not close. Sales Club delivers qualified appointments; we do not warrant close rate.
• Outcomes the client believes should have happened but aren’t covered by the statement of work (for example, appointments that closed at a lower-than-expected ticket size).
• Ad-spend or platform fees incurred outside the engagement period.

4. Disputing a charge

To request a refund or dispute a charge:

1. Email billing@sales-club.co within 10 business days of the invoice date.
2. Include the invoice number, the specific appointment(s) in question, and the basis for the dispute.
3. We acknowledge within 2 business days and respond with a determination within 10 business days.
4. If the dispute is upheld, the refund is processed within 5 business days via the original payment method.

5. Chargebacks

We require clients to attempt resolution through the dispute process above before initiating a chargeback with their payment provider. Chargebacks initiated without prior communication may be contested with evidence of the qualification, booking, and attendance for the appointment(s) in question. Our payment processor’s standard chargeback rules govern the dispute.

6. Engagement termination

Engagements are month-to-month unless otherwise specified in the statement of work. Either party may terminate the engagement at the end of any billing month with 30 days’ written notice. Termination does not entitle either party to refund of fees already invoiced for delivered appointments.

On termination, we provide a final invoice for any appointments delivered through the termination date and transfer reasonable operational data (campaign assets, creative, reporting access) to the client within 30 days.

7. Limitation

This refund policy applies only to amounts paid to Sales Club Group LLC under our standard pay-per-performance model. Refund terms for any non-standard engagement are governed by the signed statement of work for that engagement.

8. Contact

Billing questions: billing@sales-club.co
Legal questions: legal@sales-club.co

Please review this policy alongside our Terms of Service.